Shipping

• Emergency Dispatch: Same-day shipping for in-stock orders placed before 2:00 PM (GMT+8).
• Premium Carriers: Reliable global delivery via DHL, FedEx, and UPS to 150+ countries.
• Flexible Options: We support shipping via your own carrier account (DHL/FedEx/UPS).
• Industrial Packaging: Professional ESD protection and reinforced shock-absorbent packaging.

Returns

• 30-Day Window: Request a return within 30 days of receipt for eligible items.
• Condition: Items must be in their original, factory-sealed condition with all tags.
• Hassle-Free Process: Contact sales@maxwellplc.com for a return label and instructions.
• Fast Refunds: Approved refunds are processed to your original payment method within 10 days.

Warranty

• 12-Month Guarantee: A comprehensive one-year warranty covers all functional defects.
• Authenticity: Every part is guaranteed 100% original, brand-new, and genuine.
• Expert Support: Dedicated technical assistance to verify and resolve any hardware issues.
• Peace of Mind: Long-term reliability support for all your mission-critical automation parts.

Secure Payment

• Flexible T/T: 100% T/T for stock items; 30% deposit / 70% balance for lead-time orders.
• Local Friendly: RMB transfers are accepted if you have a local agent in China.
• Best Price: Our Best Price Guarantee ensures you get the most competitive market rates.
• Data Safety: All transactions are processed through encrypted and secure banking channels.